Legal

Privacy Policy

How Viewsure Realty Pty Ltd collects, uses, and protects your personal information.

Effective Date: 1 January 2025  |  Last Updated: April 2026  |  ABN: Viewsure Realty Pty Ltd

Viewsure Realty Pty Ltd ("Viewsure", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

  • Full name, phone number, and email address
  • Property address and details (for appraisal or management enquiries)
  • Financial information (where relevant to tenancy applications or property sales)
  • Identification documents (e.g. driver's licence, passport — for tenancy applications)
  • Rental history and references
  • Website usage data (via cookies and analytics tools)

2. How We Collect Information

We collect personal information:

  • Directly from you — via our website contact and appraisal forms, phone, email, or in person
  • From third parties — such as tenancy reference services, credit reporting bodies, or previous agents
  • Automatically — via cookies, web analytics, and server logs when you visit our website

3. Why We Collect and Use Your Information

We use your personal information to:

  • Provide property management, sales, and leasing services
  • Process tenancy applications and conduct reference checks
  • Respond to your enquiries and provide property appraisals
  • Send you relevant market updates and service communications (with your consent)
  • Comply with legal obligations under the Property and Stock Agents Act 2002 (NSW) and other applicable laws
  • Improve our website and services

4. Disclosure of Your Information

We may share your personal information with:

  • Property owners and landlords — as required to facilitate tenancy and management agreements
  • Tenants and prospective buyers — only as necessary for the relevant property transaction
  • Service providers — including maintenance contractors, photographers, and inspection services acting on our behalf
  • Regulatory bodies — such as NSW Fair Trading, where required by law
  • Credit and reference checking services — for tenancy application processing

We do not sell or rent your personal information to third parties for marketing purposes.

5. Overseas Disclosure

We use third-party software platforms (such as Formspree for form processing) which may store data on servers located outside Australia. Where we disclose information to overseas recipients, we take reasonable steps to ensure they handle it in a manner consistent with the APPs.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption for all data transmissions. Paper records are stored securely and access is restricted to authorised personnel.

7. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. You may disable cookies via your browser settings, though this may limit some website functionality. We may use analytics tools (such as Google Analytics) to understand website traffic — this data is aggregated and does not identify individuals.

8. Access and Correction

You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at info@viewsure.com.au. We will respond within 30 days.

9. Marketing Communications

If you have consented to receive marketing communications from us, you may opt out at any time by clicking "Unsubscribe" in any email, or by contacting us directly. We will honour your request promptly.

10. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the matter:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. We encourage you to review it periodically.

12. Contact Us

For any privacy-related enquiries, please contact:

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